Shipping policy

Shipping Policy

Last Updated: July 11, 2026

Shipping Locations

We currently ship to addresses throughout the United Kingdom.

Shipping Cost

We are pleased to offer Free Standard Shipping on all orders. No minimum purchase is required.

Order Processing

Orders are processed during normal business days:

  • Processing Time: 1–2 business days (Monday–Friday)

  • Order Cut-Off Time: 12:00 AM (GMT), London

Orders placed after the daily cut-off time or on weekends and public holidays will be processed on the next business day.

Shipping & Delivery

After your order has been processed, it will be shipped using one of our trusted delivery partners, including:

  • FedEx

  • UPS

  • USPS

  • 4PX

Estimated Delivery Time: 1–4 business days (Monday–Friday)

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs procedures (if applicable), or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

If you have not received your order within 20 days after receiving your shipping confirmation email, please contact our customer support team with your order number so we can investigate the shipment.

Delivery Information

To help ensure successful delivery:

  • Please provide a complete and accurate shipping address.

  • We recommend using a secure residential or business address.

  • We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Where available, deliveries may be completed without requiring a signature, in accordance with the carrier's delivery policies.

Multiple Shipping Addresses

We currently do not support shipping a single order to multiple addresses.

If you would like items shipped to different locations, please place a separate order for each delivery address.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photographs of the damaged item and packaging

We will review your claim and work with you to provide an appropriate resolution as quickly as possible.

If your package appears to be lost in transit, please contact us so we can assist in locating the shipment.

Returns and Exchanges

Returns are accepted within 30 days of delivery for eligible items that are unused and in their original condition.

For complete information regarding returns, refunds, and exchanges, please refer to our Refund Policy.

Questions

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact information provided on our website. We are always happy to assist you.